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In 2019, emer​gency​.lu pro­vid­ed ser­vices to human­i­tar­i­an organ­i­sa­tions in South Sudan, the Cen­tral African Repub­lic, Nige­ria, Niger, Chad, Venezuela, the Bahamas and Mozam­bique at the request of the World Food Pro­gramme (WFP), the ETC (emer­gency telecom­mu­ni­ca­tions clus­ter), the Unit­ed Nations High Com­mis­sion­er for Refugees (UNHCR), UNICEF and the Euro­pean Com­mis­sion. Where nec­es­sary, the ser­vices were also acces­si­ble to local author­i­ties and the affect­ed population.

35 ter­abytes (35,000,000 MB) of data were trans­ferred by the emer​gency​.lu satel­lite links in 2019, an increase of 15 ter­abytes over 2018.

Two emer­gency inter­ven­tions were car­ried out in 2019, when Cyclone Idai hit Mozam­bique in March and in response to the destruc­tion caused by Hur­ri­cane Dori­an in the Bahamas. Sev­en vol­un­teers from the CGDIS group respon­si­ble for human­i­tar­i­an mis­sions were deployed dur­ing these two mis­sions. In addi­tion, two new deploy­ments of long-term satel­lite mod­ules were car­ried out in Venezuela.

Emer​gency​.lu has been cer­ti­fied as capac­i­ty in the Euro­pean Union’s Euro­pean Civ­il Pro­tec­tion Pool, rep­re­sent­ing a tan­gi­ble expres­sion of Euro­pean sol­i­dar­i­ty. The mod­ule was acti­vat­ed by the Euro­pean Emer­gency Response Coor­di­na­tion Cen­tre (ERCC) in Brus­sels dur­ing the emer­gen­cies in Mozam­bique and the Bahamas.